Returns and Refund Policy
At DigiDais, your satisfaction is our priority. We are committed to providing top-notch digital marketing services that align with your business goals. However, we understand that there may be instances where you are not entirely satisfied with our services. This policy outlines the terms under which refunds and returns are applicable.
Refunds
Service Delivery
Due to the nature of our digital services, we do not offer returns or exchanges. However, we strive to address any dissatisfaction promptly. Refunds are only issued under the following circumstances: – Project Cancellation: If a project is canceled before the commencement of work, a full refund will be provided. – Delayed Delivery: If we are unable to meet agreed-upon deadlines without reasonable cause, you may request a partial or full refund, depending on the stage of the project. – Quality of Service: If the delivered work does not meet the agreed specifications or quality, we will offer revisions. If the issue persists, a partial refund may be considered.Refund Request Process
To request a refund: 1. Submit a written request to our support team at [digidais92@gmail.com] within 7 days of the project delivery. 2. Include a detailed explanation of the issue and any supporting documents. 3. Our team will review your request and respond within 5 business days.Non-Refundable Services
Certain services are non-refundable: – Monthly retainers for ongoing digital marketing services once work has commenced. – Consultation fees once the service has been rendered. – Any third-party fees or tools used as part of the project are non-refundable. Revisions & Corrections Our goal is to ensure your satisfaction. If there are issues with the delivered work, we offer up to 2 rounds of revisions to address any discrepancies or concerns. Please communicate any issues within 7 days of receiving the deliverables.Contact Us
If you have any questions or concerns regarding our returns and refund policy, please contact us at:
Email: digidais92@gmail.comPhone: +91- 7494884948
Address: Digital Marketing Nilayam, Sanath Nagar, Vijayawada, Andhra Pradesh 520007